Return & Refund Policy

At STEPBYSTEP SHELSIE LLC, customer satisfaction is important to us.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• Item must be unused and in its original condition.
• Item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or customized products
• Clearance or final-sale items
• Certain hygiene-related products

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Contact

Email: Stepbystep.sllc@outlook.com